1. How long will it take for my order to arrive?
Before shipment begins, every order must first complete the preparation process. The total delivery timeframe is calculated as:
Total Delivery Time = Processing Time + Shipping Time
What does “Processing” mean?
When your order status shows Processing, the order has already been verified and moved into our preparation workflow.
During this period, Arborlen may carry out the following steps:
-
Confirm the contact information provided with the order;
-
Verify the shipping address;
-
Sort and prepare the ordered item or items;
-
Perform applicable quality and functional inspections;
-
Complete final packaging before dispatch.
What does “Shipping” mean?
A Shipping status indicates that the parcel has left the preparation stage and entered the transportation network.
Once the carrier updates the tracking number, shipment progress can be viewed online.
Please be aware that international transportation may involve customs processing and transfers between different logistics hubs. For this reason, tracking records may not always update immediately while a shipment is in transit.
As a general reference:
-
Tracking information for Expedited Express may take up to 10 days to update;
-
Tracking information for Ocean Shipping may take up to 20 days to update.
Minor delays resulting from customs procedures, international transportation regulations, tariff-related requirements, or similar cross-border shipping policies are considered normal where they remain within a reasonable range.
Processing Time
7–10 business days
Please keep the following in mind:
A. Processing Time begins only after payment has been successfully completed and the order has been verified.
B. If you request any modification after placing the order—including changes to color, size, style, product, or shipping address—the Processing Time will restart from the point at which the final order details are confirmed.
C. Processing may require additional time during holidays, including local holidays and major holiday periods that affect our warehouses or logistics service providers.
Shipping Time
Available shipping methods depend on the product category and the destination country or region.
Expedited Express: 10–15 days
Standard Shipping: 26–31 days
Please note:
A. Arborlen covers all customs taxes associated with your order.
B. Your tracking number will normally be sent to the e-mail address registered with your order within 1–2 business days after dispatch.
C. At present, Arborlen does not ship to:
-
Alaska;
-
Hawaii;
-
Puerto Rico;
-
P.O. Boxes;
-
APO addresses;
-
FPO addresses.
D. Certain products or destinations may be eligible only for Standard Shipping. If Expedited Express does not appear as an available option during checkout, that method may not currently be available for the selected product or destination.
E. Products placed in the same order may occasionally be shipped in separate parcels because of customs requirements, packaging arrangements, or logistics considerations. If a split shipment is necessary, we will notify you. No additional shipping charge will be imposed solely because the order is divided into multiple packages.
2. How are shipping charges calculated?
Shipping fees vary according to:
-
The product or products ordered;
-
The shipping destination;
-
The shipping method selected.
The applicable shipping charge will be displayed during checkout before the order is completed.
Before submitting your order, please verify that:
A. The correct country or region has been selected and the delivery address has been entered accurately.
B. You have reviewed the available shipping methods, estimated delivery periods, and corresponding shipping charges shown during checkout.
Certain remote destinations may be subject to an additional delivery-area surcharge.
After you enter the shipping address, any available delivery options and applicable charges will be displayed automatically.
3. How can I calculate the estimated delivery timeframe?
The estimated delivery period is determined using the following formula:
Estimated Delivery Time = Processing Time + Shipping Time
The Estimated Delivery Date displayed on the Arborlen website is calculated using normal processing and transportation conditions together with factors including:
-
The destination;
-
The selected shipping method;
-
Carrier guidance;
-
Previous shipping experience.
An estimated delivery date is not unaffected by external events. Delivery timing may change because of circumstances outside Arborlen's control, including:
-
Severe weather conditions;
-
Delays during customs clearance;
-
Carrier-related delays;
-
Changes in international transportation regulations;
-
Tariff-related or other policy changes.
Arborlen is not responsible for delays resulting from any of the following circumstances:
A. The shipping address or customer contact details are changed after the order has been placed.
B. Product specifications are modified after purchase, including changes to color or size.
C. The carrier makes an initial delivery attempt within the estimated delivery period, but delivery cannot be completed because the delivery was missed, rescheduled, or the address was invalid.
D. The shipping destination is located in a remote area.
4. Is compensation available for a delayed shipment?
Arborlen works to deliver orders as promptly as reasonably possible. Where a qualifying delay results from shipping or logistics circumstances, compensation may be available according to the following schedule.
Delay of 7 days or less
A delay occurring within 7 days after the estimated delivery date is considered to fall within a reasonable delivery range.
Compensation: Not applicable
Delay of 8–14 days
Where delivery is delayed by 8 to 14 days, Arborlen may provide:
-
Gift compensation.
Delay of 15–21 days
Where delivery is delayed by 15 to 21 days, compensation may include:
-
A partial refund equal to 5% of the item price, subject to a maximum of $20;
-
An additional coupon that may be used toward a future order.
Delay of 22–35 days
Where delivery is delayed by 22 to 35 days, compensation may include:
-
A partial refund equal to 10% of the item price, subject to a maximum of $50;
-
An additional coupon for a future purchase.
Delay exceeding 35 days
If the shipment is delayed by more than 35 days, please contact Arborlen directly.
Depending on the circumstances, we may provide:
-
Compensation of up to 15% of the item price;
-
A maximum compensation amount of $100;
-
An additional coupon for a future order.
Important Conditions
A. The number of delayed days is calculated starting from the Estimated Delivery Date shown on the Arborlen website.
B. This compensation policy applies only where the delay is attributable to shipping or logistics issues. Orders delayed because of incomplete or incorrect delivery information, or because a delivery attempt was missed, are not eligible under this policy.
C. Compensation is calculated solely on the item price actually paid. Shipping charges, insurance fees, and discount amounts are excluded from the calculation.
5. Optional Shipping Service: Shipping Insurance
Arborlen offers optional Shipping Insurance during checkout. This service provides additional protection for valuable products while they are being transported internationally.
If Shipping Insurance Is Purchased
The following protections and services may apply:
1. Transit damage replacement
If the product is damaged while in transit, a replacement may be provided at no additional cost.
2. Enhanced packaging
Additional protective packaging will be used. This option is particularly recommended for higher-value products.
3. Delivery handoff
Face-to-face delivery with the carrier is strongly recommended.
4. Damage reported after delivery
If damage is identified and reported after the package has been delivered, Arborlen may provide either:
-
A free replacement shipment; or
-
A partial refund,
depending on the specific circumstances.
5. Refusal because of visible shipping damage
If you refuse the shipment because visible damage is identified at delivery, you will not be charged a return shipping fee.
6. Damage occurring during transportation
Where transportation damage is confirmed, Arborlen may:
-
Replace damaged parts;
-
Replace missing parts;
-
Reissue the entire product if the damage is sufficiently severe.
7. Alternative resolution without replacement or return
If both parties agree that no replacement will be provided and the product will not be returned, a refund of up to 40% of the item price may be available.
If Shipping Insurance Is Not Purchased
The following conditions may apply:
1. Replacement for damage occurring during transportation may still be provided, but only on a conditional basis.
2. Additional charges may apply depending on the circumstances of the case.
3. Standard packaging will be used.
For questions concerning shipping, delivery, tracking, or related services, please contact Arborlen through Live Chat or e-mail us at support@arborlen.com.