Start here to confirm the deadline, evidence, available resolution, and any customer-paid costs for this type of after-sales request.
If your item arrives damaged or has a quality issue, please contact Arborlen within 7 days from the delivery date shown on the carrier’s tracking record. This helps us review the claim quickly and offer the most suitable solution.
Please send us your order number, a short description of the issue, and clear photos or videos showing both the problem and the condition of the outer packaging.
Please keep all original packaging in case a return or inspection is needed.
If more than one item is damaged, please provide one group photo or one video clearly showing all affected pieces.
Depending on the case, Arborlen may offer:
- free replacement of damaged parts
- free reshipment of a new item
- free replacement with another item of similar value
- a refund
Your cost is 0 in this type of case.
Please do not arrange repairs on your own unless Arborlen has given written authorization first. Unauthorized repair costs cannot be reimbursed.