Start here to confirm the deadline, evidence, available resolution, and any customer-paid costs for this type of after-sales request.
Some items are generally not eligible for return.
This includes:
- clearance or final-sale items
- custom-made or made-to-order items
- items clearly marked Non-returnable on the product page
- items that have already been fully or partially assembled, disassembled, or installed
Please also note that any item sent back without prior authorization will not qualify for a refund and may be refused by the return center.
Arborlen suggests checking your item carefully before assembly. If assembly was necessary only to confirm a quality issue, please contact Arborlen first. In that situation, Arborlen may still review the case individually, but if the item has lost value due to assembly, installation, damage, or incompleteness, a deduction may apply.