If you receive the wrong item, please contact Arborlen within 7 days from the delivery date shown on the carrier’s tracking page.
Please send us your order number, a short description of the issue, clear photos or videos showing the incorrect product, and clear photos of all labels on the outer carton. Please also keep the original packaging so we can complete verification properly.
After we review the case, the available solution may include:
- free reshipment of the correct parts
- free reshipment of the correct product
- free replacement with another item of similar value
- free carrier pick-up of the incorrect item
- a refund
Your cost is 0 in this situation.
Please do not throw away the incorrect item until our team tells you whether it should be kept, disposed of, or held for carrier collection.