Before sending any product back, please contact Arborlen Customer Service through Live Chat or by email at:
What Information Should I Provide?
When contacting us, please include:
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Your order number
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A brief description of the issue or reason for the return
Please wait for our team to review the request before taking any further return action.
What Evidence May Be Required?
After reviewing your case, Arborlen will let you know which photos or videos are needed.
Depending on the situation, we may request:
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Photos of the product
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Photos of the outer carton
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Photos of the shipping label
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A clear full-view video of the item
When Can I Ship the Item Back?
Once the return request has been approved, Arborlen will provide:
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The authorized return address
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The applicable return authorization
Please do not ship the product before receiving this authorization.
Unsure Whether Your Item Qualifies?
If you are uncertain whether the product is eligible for a return or replacement, please contact Arborlen first.
Our Customer Service team will review the circumstances and advise you on the most appropriate available solution.