Order timing matters. Review the conditions below before asking Arborlen to change, stop, or trace an order.
Yes, in many cases You may cancel your order before it ships.
If your order has not been paid, it will be canceled automatically after 24 hours if payment is not completed. You may also sign in to your account, go to My Orders, and click Cancel Order yourself.
When you have already paid for your order but have not yet received a shipping notification, and wish to cancel the order, you may contact Arborlen for assistance via live chat or by sending an email to support@arborlen.com.
A 10% handling fee will be charged for orders canceled within 24 hours after payment and 20% handling fee will be charged for orders canceled within 48 hours after payment.
Once an order has already been shipped, it can no longer be canceled directly. In that case, please wait for the parcel to arrive and then contact us if you would like to request a return. Please do not refuse delivery, because undelivered packages may be destroyed by third-party logistics providers.
If you only need to change the order instead of canceling it, Arborlen can usually help update the order before shipment without a handling fee, although any price difference will still apply.
The cancellation policy is as follows:
- Before payment:
Sign in to My Account, open Orders, choose the order, and click Delete this order.
- Failed delivery caused by customer actions:
If delivery fails because of invalid contact information or refusal to accept delivery, the handling fee will be 60% of the order total + non-refundable shipping costs.